In this article

• What does subscribing to a channel mean?

• Viewing Subscribed Channels

  • On a Desktop

  • On the Mobile app

• Subscribing to a Channel

  • On a Desktop

  • On the Mobile app

• Unsubscribing from a Channel

  • On a Desktop

  • On the Mobile app

• Deleting your account

  • What gets deleted?

What does subscribing to a channel mean?

In VTS Activate, Channels are the spaces that represent a property, company, or retailer.

They contain information, events, perks, promotions, and other valuable and interesting information. You can join any public channel without an invitation!

Subscribing to public channels is a great way to stay connected and involved in multiple workplaces at the same time!

Viewing Subscribed Channels

You can view your subscribed channels by logging in on either the desktop or mobile app.

On a Desktop:

Select the Profile icon along the top and select the Subscriptions tab:

On the Mobile app:

Select the Profile tab along the bottom and select Manage your workplaces. A list of subscribed channels appears.

Subscribing to a Channel

You can subscribe to a channel from your mobile device or on your computer with these simple steps.

On a Desktop:

• Profile: Open your Profile from the button on the top right corner of the screen.
  
• Buildings & Companies: Select the Buildings and Companies section from the top of the Profile Page. You will then see a list of all the available buildings, companies, and retailers within your area.

• Search:  It's simple to find your workplace, company, or retailer with the search field. 
  
• Join: When you've located the channel you'd like to join, simply double click and select confirm to join that channel.
  
• Switch Channel: Once joined give your page a refresh, and search for the channel within your channel switcher.  🎉 

On the Mobile app:

• Profile: Open your Profile Tab from the bottom right of the mobile app.
  
• Add a new workplace: Scroll down to the bottom of the Profile Page, and select Subsciptions. You will then see a list of all the available buildings, companies, and retailers within your area.
  
• Search:  It's simple to find your workplace, company, or retailer with the search field. Use the section buttons to search between companies and buildings.
  
• Join: When you've located the channel you'd like to join, simply tap on it and select confirm to join that channel.
  
• Switch Channel: Once joined, search for the channel within your channel switcher by clicking on switch.  🎉 

Unsubscribing from a Channel

If you are changing workplaces, or leaving an Activate workplace, unsubscribing from a channel will remove you from the channel and will deactivate all channel notifications. 

You can unsubscribe from a channel with these simple steps.

On a Desktop:

1. Select the Settings (gears) icon. 
2. Select the Leave button under the channel you wish to unsubscribe from.
3. Select Confirm to finalize. 

On the Mobile app:

1. Go to the Profile Tab
2. Select Channel Settings
3. Select the Edit icon next to the channel you wish to unsubscribe from.
4. Select the Leave button.
5. Select Yes to confirm.

Deleting your account

• Login on the desktop and Select the Profile icon.
• Select the Delete Account link in the bottom right. 
• Confirm your choice. A message will be sent to the Support team to delete your account within 30 days.

What gets deleted?

• Any personally identifying information such as your name, email address, and contact information is removed.
• Any metrics will identify you as Deleted User in Insights and Reports.