Notifications are messages sent to members based on the date and time you select when you make some new content. They automatically help your members log in to the app, stay updated with events around the property, and communicate anything else you need. This guide helps you configure your notifications for any content you've got planned.

1. Configuring notifications
2. Common issues

Configuring notifications

Add notifications to Notices or Posts to automatically send messages to members—you'll always find them in the Publish step.

You can toggle the checkbox to automatically send a notification when the content goes live, or click + Set up another notification to send the message at a custom time. Add your custom message, publish your content, and you're good to go. You can always remove a notification if you change your mind.

At your chosen time, everyone targeted in the content will get a perfectly formatted message to whichever channels they have enabled in their notification settings:

• Email: pre-formatted notifications sent to your inbox
  
• Push: in-app push notifications on your mobile device
  
• SMS: simple text messages—international rates may apply

Common issues

Sometimes you and your members might not get notifications like you expected. Here are a few things to try.

Channel settings

Make sure your channel settings match what you'd like to receive. Click the gear icon at the top of the screen and select or deselect the methods you want to use.

Device notifications

On your workplace app, make sure you have notifications enabled—check the notification settings of your mobile device to be certain.

Email verification

Notifications only send to verified emails. You can check your user profile settings—you'll be prompted to verify in the login management section if you haven't already.

Delete and reinstall

If all else fails, you can always delete and reinstall the app for a fresh start—everything in your account will be the same as soon as you log in.