How to Reset Your Mobile Credentials

The Mobile Key feature allows your occupants to hold their key card credentials in the app and allows them to use their smart device at the reader to enter the building or any spaces their key card would grant them entry. This feature helps to prevent the dreaded lost key card moment that costs both you and the occupant money.  Want to learn more about the end-user/occupant experience of using the Mobile Key feature? Check out this article. 

In this article you will learn how to reset your mobile credentials using the VTS Rise app.

Step 1

Select your profile icon in the top right corner of the Home Screen.

Step 2

Select Support under your profile.

Step 3

Select Reset Mobile Access Credentials.

Step 4

Select Reset to create a new mobile credential for your device.