Rise Receive for Multi-Family Admins

Courtney Luzarraga
Courtney Luzarraga
  • Updated
Follow
Rise Receive is a dedicated package room that allows staff to log packages and place them in a secure room. Residents will be notified of their package and can access the Rise Receive room at their convenience to obtain their package. In this article, you will learn:

 

Viewing your Rise Receive Setup

 

Step 1

 

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

 

 

Rise_Receive_Nav_Res.png

 

 

Step 2

 

From this view, you will be able to see any existing Rise Receive setups.

 

 

Rise_Receive_Home.png

 

 

Adding Rise Receive Users

 

Step 1

 

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

 

 

Rise_Receive_Nav_Res.png

 

 

Step 2

Select Add Rise ReceiveUser in the top right corner.


Rise_Receive_Add_Rise_Receive_User_Button.png


Step 3

Add the required details to the form.


Note: Rise Receive Users are hardware, not actual people.



First Name and Last Name: The Rise Receive User can be named anything. 
Email: This is the email address to allow login to the hardware.
Password: This is the password to allow login to the hardware
Package Location: Location is a required field and must be set up before adding a Rise Receive User.


Add_Rise_Receive_User.png

Step 4

Select Submit once you are finished to save the Rise Receive User.

Adding Rise Receive Locations

 

Step 1

 

After logging into the Admin Portal, select Operations from the left menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

 

 

Rise_Receive_Nav_Res.png

 

 

Step 2

 

Select Locations at the top navigation.

 

 

Rise_Receive_Locations.png

 

 

Step 3

 

Select Add Location in the upper right corner.

 

 

Rise_Receive_Add_Location.png

 

 

Step 4

 

Give the Package Location a name. You are also able to select this location to be the default location.

 

Note: VTS Rise will configure the hardware and door controllers for Rise Receive.

 

 

Add_Package_Location_Rise_Receive.png

 

 

Resident Workflow with Rise Receive

 

Step 1

 

Staff members will scan packages into the VTS Rise platform and place them in your dedicated package receiving room.
  • Residents will receive a notification of a package being scanned in via email, and a push notification when logged into the app. 

Step 2

 

The Resident scans their Personal QR Code at the Rise Receive tablet. The resident selects the packages they wish to pick up.

  • Residents can locate their QR code on their personal app by selecting the My QR Code quick action button from the home screen or in their app's settings.

 

 

Personal_QR_Code.png

 

 

Step 3

 

The Resident selects the packages they wish to pick up and selects Pick Up to unlock the door and collect packages.

 

 

Rise_Receive_Pickup.png

 

 

 

 

 

 

Comments

0 comments

Article is closed for comments.