Using the Visitor Kiosk
- How to enter the Property using your QR Code
- How Pre-Authorized Visitors enter the Property
- Workflow for Unexpected or Non-Pre-Authorized Visitors
Using QR Code to Enter the Building
Occupants can use the QR Code Quick Action Button to enter the building or space at a Visitor Kiosk. This setting must be an enabled function assigned to the occupant.
Upon logging into the Tenant App, select QR Code from the Quick Action Buttons navigation.
Scan your personal QR code at the Visitor Kiosk.
Pre-Authorized Visitors are individuals that have been credentialed by the occupant. They have a valid Visitor Pass for the date and time they are attempting to use their pass at the property.
|To learn how to create a Visitor Pass, please see the Creating and Managing Visitors Guide.|
The Visitor opens the VTS Rise Visitor Pass sent via email or text message to them by the occupant.
Visitor scans at the Visitor Kiosk.
The occupant is notified of the Visitor’s arrival via push notification through the app and via email. The visitor is admitted entry to the building.
|If your property is using Rise Lift, the same Visitor Pass that allowed the visitor entry to the property will allow them elevator access.|
Un-Expected or Non-Pre-Authorized Visitors
Unexpected visitors can use the Visitor Kiosk to gain access to the building.
Visitor selects Directory or Delivery and selects the Tenant and Occupant they wish to visit.
The Visitor Kiosk will prompt the visitor to take a photo and enter their contact information. That information is sent to the occupant for entry approval.
|If Delivery is selected, there will not be a prompt to take photo or enter contact information.|
- If video calling is enabled at the property:
- The occupant receives a notification on their mobile device through the VTS Rise App.
- Two-way communication is established. The occupant will be able to see the visitor via video chat.
- Upon accepting the call, the occupant can choose to enable a two-way video chat.
- The occupant can choose Grant Access to end the call and allow visitor entry to the building.
If the occupant does not have a smartphone or video calling enabled, the Kiosk will prompt an automated call to the primary phone number on file. The occupant will be prompted to press 1 to allow entry and press 2 to deny entry.
- If video calling is not enabled at the property:
- Occupant will receive a push notification asking to admit entry. If the push notification goes unanswered, the kiosk will send an automated call to the occupant’s phone number on file. The occupant will be prompted to press 1 to allow entry and press 2 to deny entry.
Video Calling Requirements