What is Entrata?
Entrata is a user management and work order integration that allows units, residents, and work orders to be managed in one place.
Data Flow and Synchronization Process
The following data syncs from Entrata to VTS Activate for Multifamily:
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Units
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Residents: Residents are mapped to units and pulled from Entrata to Activate Multifamily.
Residents can be pulled from Entrata to Activate Multifamily at a defined time range before that resident's lease begins. For example, if a property wants a resident to have access to Activate Multifamily 30 days before their lease beings, Activate Multifamily will automatically generate the resident's account at this time.
Work Order Syncing
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Activate Multifamily imports Work Order Categories, Problems, and Locations from Entrata via a one-way sync.
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If a work order is created in either system or its status is updated, the changes will be pushed to the other system.
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For example, if a work order is created in Activate Multifamily, it will be immediately pushed to Entrata and vice versa.
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VTS Activate Multifamily and Entrata Sync Methods
- A nightly update occurs at midnight (local time of your property) to sync Units and Residents from Entrata to Activate Multifamily. If a Unit or Resident is deleted or updated in Entrata these changes will be reflected in Activate Multifamily in the following sync.
- A manual sync can also be pushed from the Activate Multifamily admin portal to sync units and residents.
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A sync runs every 30 minutes to import Work Order Categories, Problems, and Locations from Entrata to Activate Multifamily. Similarly to how you can push a manual sync for units and residents you can also push a manual sync to update work orders, categories, problems and locations if needed.
| For further questions on the integration or on how to establish the integration, please reach out to the Client Success team at VTS Activate for Multifamily! |
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