What is Resman?

ResMan is a user management and work order integration that allows units, residents, and work orders to be managed in one system. 

• Data Flow and Synchronization process

• Work Order Syncing

• VTS Rise and Resman Sync Methods

Data Flow and Synchronization process

• Units
  
• Residents: Residents are mapped to units and pulled from ResMan to Activate Multifamily

Work Order Syncing

• Activate Multifamily imports work order Categories from ResMan.
  
• Because work order "Problems" do not exist on ResMan, the "problems" on Activate Multifamily will be the same as the category. A example of this could be the HVAC Category will have a single problem named "HVAC."
  
• If a work order is created in either system, it will push to the other system during the next sync.
  
• If a work orders status is updated in either system, it will be updated in the other system during the next sync.

VTS Rise and Resman Sync Methods

• A nightly update occurs at midnight (local time of your property) to sync Units and Residents from ResMan to Activate Multifamily. If a Unit or resident is deleted or updated in ResMan these changes will be reflected in Activate Multifamily in the following sync.
  
• A manual sync can also be pushed from the Activate Multifamily admin portal to sync units and residents.
  
• A sync runs every 30 minutes to sync work orders, categories, problems, and locations from ResMan to Activate Multifamily. Similarly to how you can push a manual sync for units and residents, you can also push a manual sync to update work orders, categories, problems, and locations if needed.