What is RealPage?

Realpage is a User Management and Work Order integration and allows units, residents, and work orders to be managed in one system.

• Data Flow and Synchronization process

• Work Order Syncing

• Activate Multifamily and RealPage Sync Methods

Data Flow and Synchronization process

• Units
• Residents: Resident details sync over such as their First, Last Name, email, and phone number.
  
• Residents are mapped to Units and imported from RealPage to Activate Multifamily.
  
• Assignments: Vehicles and pets information will sync over as assignments.

Work Order Syncing

• Work Order categories, problems, and locations are imported from RealPage to Activate Multifamily.
• If a Work Order is created in either system, it will push to the other system during the next sync.
• If a Work Order’s status is updated in either system, it will be updated in the other system during the next sync. 

Activate Multifamily and RealPage Sync Methods

• A nightly sync at midnight (Local time of your property) occurs to import units and residents from RealPage to Activate Multifamily.
• If a unit or resident is deleted in Realpage, they will be deleted in Activate Multifamily in the following sync. An option to manually sync units and residents from RealPage is available on the Activate Multifamily admin portal. 
• A sync runs every 30 minutes to sync work order creation, deletion, and status updates between Activate Multifamily and RealPage. 
• A sync runs every 30 minutes to import work order categories, problems, and locations from RealPage to Activate Multifamily.