Messaging for Multifamily Building Staff

Asma Minhas
Asma Minhas
  • Updated
Follow

Messaging for Multi-Family Building Staff

 

Within VTS Activate for Multifamily, staff members are able to directly message residents and other staff members. These messages are instant and send a notification to the user allowing staff to reply through the platform without needing to disclose their personal phone number.

In this article, we will cover where staff can send a message, how to send a message, and how staff can create group messages. In this article, you will learn:

 

 

 

Sending a Message

 

Step 1 

 

To send a message, open the mobile app and locate the Messages feature.

 

 

image__46_.png

 

 

Step 2

 

Select Create a Chat at the bottom of the screen.

 

 

image__47_.png

 

 

Step 3

 

The following prompt will appear for Direct or Group Chat. Select Direct.

 

 

image__48_.png

 

 

Step 4

 

The platform will now bring the contact list of every resident at the building that has messaging enabled. We can select the resident we need to start the chat message with.

 

 

💡Note: Each resident is able to take themselves off the Messaging feature at an individual level through their profile settings.

 

 

image__49_.png

 

 

Step 5

 

Send the message. Below is an example of a Maintenance Staff reaching out to a resident with a pending Work Order. 

 

 

Monosnap_Messaging_for_Residential_Building_Staff_2023-01-11_13-37-38.png

 

 

 

Group Messages

 

Within VTS Activate, we also have the ability to send group messages to multiple residents at the same time. To start, when selecting Create a Chat, choose the Group option.

 

 

image__50_.png

 

 

Step 1

 

Fill out the name for the group chat, as well as the description. Afterwards, select Add Participants to add residents to the chat. 

 

 

image__51_.png

 

 

Step 2

 

Now select the users we want to add to the group chat. Select Done in the top right corner when ready to move to the next step.

 

 

image__52_.png

 

 

Step 3

 

Confirm the information is correct and Create the group chat with the button in the top right.

 

 

image__53_.png

 

 

Step 4

 

The group chat is now created, you can send the message to everyone inside it.

 

 

image__54_.png

 

 

 

 

 

 

Comments

0 comments

Article is closed for comments.