This article will provide you with some frequently asked questions about VTS Rise's integration with Yardi Commercial.
I added a new occupant to Yardi, why isn't showing up in VTS Rise?
Our system will generally run a sync every morning to load any changes from the night before. If you add your occupant details during the day, they should automatically sync overnight. If you would like to provide access sooner, you will need to push a Yardi sync from the VTS Rise Admin Portal.
To complete this, access the Occupant List under Operations and select More to Sync Occupant from Yardi.
What does VTS Rise sync for a Commercial Yardi integrated property?
Only the tenant names that are synced as an occupant, which is why you need a valid email address.
Why am I not able to update an occupant's contact information in VTS Rise?
Our User integration with Yardi is a one-way sync, meaning all changes to user information must be made in Yardi.
I am not yet integrated with Yardi, why are the changes I'm making appearing in VTS Rise?
The yardi integration must be live in order to pull information over.
Why is my email showing up as "not a real email" in VTS Rise?
The email either already exists in VTS Rise or no email is populated in Yardi.
Work Order Syncing
What does VTS sync from Yardi for work orders?
VTS Rise imports work order categories and problems from Yardi.
When does VTS Rise sync work orders from Yardi?
VTS Rise is continuously updating work orders from Yardi.
For Yardi work orders, can VTS Rise assign more than one charge code to a work order?
Only one charge code can be assigned per category.
Do work order closing notes from VTS Rise sync to Yardi and vice versa?
No, closing notes added in VTS Rise will not sync over to Yardi and closing notes added in Yardi will not sync to VTS Rise.
For more information see this article about our integration with Yardi!
For more information about how to establish this integration reach out to the Client Success team at VTS Rise!