Rise Receive for Commercial Admins

Asma Minhas
Asma Minhas
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Rise Receive

 

Rise Receive is a dedicated package room that allows staff to log packages and place them in a secure room. Occupants will be notified of their package and can access the Rise Receive room at their convenience to obtain their package. In this article, you will learn:

 

Viewing your Rise Receive Setup

 

Step 1

 

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

 

 

Rise_Receive_Nav_Occ__1_.png

 

 

Step 2

 

From this view, you will be able to see any existing Rise Receive setups.

 

 

Rise_Receive_Home.png

 

 

Adding Rise Receive Users

 

Step 1

 

After logging into the Admin Portal, select Operations from the left navigation menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

 

 

Rise_Receive_Nav_Occ__2_.png

 

 

Step 2

Select Add Rise Receive User in the top right corner.


Rise_Receive_Add_Rise_Receive_User_Button.png


Step 3

Add the required details to the form.

Note: Rise Receive Users are hardware, not actual people.

 

First Name and Last Name: The Rise Receive User can be named anything. 
Email: This is the email address to allow login to the hardware.
Password: This is the password to allow login to the hardware
Package Location: Location is a required field and must be set up before adding a Rise Receive User.


Add_Rise_Receive_User.png


Step 4

Select Submit once you are finished to save the Rise Receive User.

Adding Rise Receive Locations

 

Step 1

 

After logging into the Admin Portal, select Operations from the left menu and select Packages under Property Services. In the drop-down menu, select Rise Receive.

 

 

Rise_Receive_Nav_Occ__3_.png

 

 

Step 2

 

Select Locations at the top navigation.

 

 

Rise_Receive_Locations.png

 

 

Step 3

 

Select Add Location in the upper right corner.

 

 

Rise_Receive_Add_Location.png

 

 

Step 4

 

Give the Package Location a name. You are also able to select this location to be the default location.

 

Note: VTS Rise will configure the hardware and door controllers for Rise Receive.

 

 

Add_Package_Location_Rise_Receive.png

 

 

Occupant Workflow with Rise Receive

 

Step 1

 

Staff members will be scanning packages into the VTS Rise platform and placing them in your dedicated package receiving room.
  • Occupants will receive a notification of a package being scanned in via email, and a push notification when logged into the app. 

Step 2

 

The Occupant scans their Personal QR Code at the Rise Receive tablet. The Occupant selects the packages they wish to pick up.

  • Occupants can locate their QR code on their personal app by selecting the My QR Code quick action button from the home screen, or in the settings of their app.

 

 

Personal_QR_Code.png

 

 

Step 3

 

The Occupant selects the packages they wish to pick up and selects Pick Up to unlock the door and collect packages.

 

 

Rise_Receive_Pickup.png

 

 

 

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