Create and Manage Phone Numbers for Emergency Work Orders for Multi-Family Properties

Courtney Luzarraga
Courtney Luzarraga
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Create and Manage Phone Numbers for Emergency Work Orders



Residents are not able to create Emergency Work Orders. Because they do not have this ability, as an admin you are able to include a phone number for Residents to call in case of an emergency. 

In this guide, you will learn:

 

Adding an Emergency Work Order Contact

Step 1

Select Settings from the side navigation, and then select Work Orders. 

 

 

work_order_settings_nav_updated.png

 

 

Step 2

Under Emergency work order phone, input the phone number you would like to be contacted in the case of an Emergency Work Order. Select Save Changes.



emergency_work_order_phone_updated.png




Residents reaching out to Emergency Work Order Contact

In the App

 

Step 1 

In the app, Residents will navigate to Work Orders in the Quick Action Button menu on the homepage or under Features.

 

Step 2

Residents will select the Siren icon in the upper corner. This will prompt them to call the number that you had input under Emergency work order phone.

 

 

Emergency_Work_Order_Contact_Siren.jpeg

 

 

In the Portal

 

Step 1

In the Resident web portal, Residents will navigate to Work Orders in the features menu.

 

Step 2

Contact information for Emergency Work Orders will appear in the right corner.

 

 

Emergency_Work_Order_Number_Portal.png







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