Resident Types for Multifamily Admins

Adding new Resident Types allow you to assign feature sets to your Residents. Owners at your property may have more permissions than an individual designated as a Resident.  These types can be viewed when adding a new Resident Type. In this article, you will learn what each of the features (Services Categories) in Resident Types control.

Step 1

Step 2

Create: Select Add Occupant Type from the top corner.

Edit: Select the three dots next to the Resident Type you wish to edit, then select Edit. 

Step 4

Select the Service Categories you want to apply to the Resident Type. 

• All: Gives the resident access to all of the features (Services Categories) listed.
• Access: If you are utilizing Access at your property, this will allow the resident to swipe to unlock at Access points through the hardware.
• Assignments: Assignments allow you to designate assets to residents, such as storage lockers, bike racks, or parking spaces.
• Concierge: This is for our Perks feature, allowing residents to view Perks.
• Discover: This allows residents to have access to the resources you have included as Discover Links for your property.
• Forms: Gives the resident access to participate in Forms that the property creates.
• Messages: Allows residents to communicate with each other and staff through private or group messages on the platform.
• Mobile Key Access: If your property has an Access Control Integration, this allows residents to store their mobile key credentials in their phone.
• Packages: If your property is utilizing our package feature, this is how residents will view packages at the property.
• Payments: If your property is using our Payments feature, then the resdient will be able to make payments through the platform.
• QR Code: This allows residents to scan their unique QR code at Kiosks and Booking Tablets.
• Valet: Enables residents to use the Valet feature.
• Network: Allows residents to use Newsfeed, Marketplace, Management posts, and Events. If this is turned off, there will be no Engagement tools on the platform. 
• Newsfeed: Allows for the Newsfeed section under Community.
  • Create for own Unit: This allows the Resident Type to create Newsfeed posts that can be sent out to just their own unit.
  • General: If this is turned off, it removes the Newsfeed section from the resident.
  • Marketplace: Allows residents to engage in a property-wide Marketplace to sell items.
• Management: Allows for Management posts to appear under Newsfeed.
  • Emergency: Allows residents to view Emergency Management posts.
  • News: Allows residents to view Management posts.
  • Polls: Allows residents to view Polls sent out by the property management team.
• Events: Allows residents to view Events at the property.
  • Create for own Unit: If this option is turned on, the Resident type will have the ability to create Events for their own unit.
• Work Orders: This allows residents to submit and view their work orders.
  • Emergency Work Order: This allows residents to view Emergency Work Orders created on their behalf.
  • Normal Work Order: This allows residents to create and view their Normal Work Orders.
  • Work Order Approver: This allows the resident to approve work orders that are placed for their unit.
• Reservations: This allows residents to view the property’s Amenities and make Reservations.
• Reservation Approver: If this is turned on residents will have the ability to approve Reservations made in their unit.
• Visitors: Allows residents to create Visitor passes.
• Visitor Manager: Allows this Resident Type to manage visitor passes created in their unit.