Visitor Pass Configuration for Commercial Admins

With VTS Rise's Visitor Management features, you can manage Visitor Passes with ease freeing up your staff. In this article, you will learn how to:

• Configure Visitor Pass Ranges
• Set Custom Validity Options
• Enable Kiosks for Visitor Passes
• Set up Visitor Pass Messages
• Add Floor & Suite Selection During Visitor Pass Creation

Visitor Pass Ranges

Step 1

After logging into the Admin Portal, select Settings and then Visitors from the left navigation menu.

Step 2

Locate Default start time and Default end time. This will update the time range shown by default during visitor pass creation.

Step 3

Set the number of minutes before the scheduled time that a Visitor Pass may work at the property.  

Custom Validity Options

VTS Rise is able to set the length for passes to be valid. Our default is 1 month but we have several options including 1 day, 1 week, 1 month, 6 or 12 months.

Kiosk Enabled Features

For properties utilizing Rise Kiosks and Rise Scan, there are additional Visitor Pass features that require users to check in at a Kiosk to enable the Visitor Pass to work at access points or elevators.

Visitor Pass Message

Property Admins are able to personalize the default Visitor Pass Message to include building-specific information, parking, and more! Additionally, Property Admins can upload PDFs to Visitor Passes that are sent through Email. 

Floor & Suite Selection During Visitor Pass Creation

Enabling floor and suite selection during visitor pass creation will add Floor and Suite fields for Occupants while creating a visitor pass. The Floor field will default to the Visitor Home Floor that has been configured under the Tenant, while the Suite will default to the Suite assigned to the Tenant Space.

Step 1

Select Settings and then Visitors from the left navigation menu.

Step 2

Locate the setting, Allow floor selection during visitor pass creation and Allow Suite selection during visitor pass creation, select the checkboxes next to them. Select Submit at the bottom of the page to save your changes.

Step 3

The predetermined Visitor Home Floor and Suite of the Tenant will be selected when an occupant creates a visitor pass.