On this page
- iOS Devices
- Rise Kiosk - Auto Login
- Rise Booking - Auto Login
- Rise Lift - Auto Login
- Rise Receive - Auto Login
- Hard Reset
- iPad Settings
- Connections
- Exterior Kiosks - Mk4
- Rise Screen
- Rise Tap
- Rise R-WX
- Printers
Hardware Troubleshooting
If you are having issues with your hardware, check out this guide for some troubleshooting tips! If you are still having trouble, reach out to your VTS Rise contact or Support.
iOS Devices
Rise Kiosk - Auto Login
Rapidly tap on the top corner or the address of the property 10 times. A prompt will appear giving you options to select from. Select Logout with auto login for the iPad to log in and log out automatically.
Check out this article on Kiosk Management for more information! |
Rise Booking - Auto Login
Tap on the Rise Booking logo 10 times rapidly. Select Sign Out in the upper corner. Once prompted, select Logout with Auto Login to auto-login.
Check out this article on Rise Booking Tablet Configuration for more information! |
Rise Lift - Auto Login
Rapidly tap on the Rise Lift logo 10 times. A prompt will appear giving you options to select from. Select Sign out with Auto Login for the iPad to log in and log out automatically.
Check out this article on Rise Lift for more information! |
Rise Receive - Auto Login
Rapidly tap on the Rise Receive logo 10 times. A prompt will appear giving you options to select from. Select Logout with Auto Login for the iPad to log in and log out automatically.
Check out this article on Rise Receive for more information! |
Hard Reset
Hold the power button and the home button at the same time for 10 seconds for it to fully reset.
iPad Settings
Verify correct settings on the device with a VTS Rise team member.
Connections
Cable Check
Check the Power over Ethernet adapter (PoE) for both orange (ACT) and green (LINK) lights.
Property must test their network cables and power source to ensure the device is receiving proper power and data.
Relays
- Ensure both the orange (ACT) and green (LINK) lights are lit and active.
- Power cycle the relay by cutting the power source from the relay, waiting 30 seconds, and plugging it back in.
- Confirm with an IT technician that the ethernet cable is providing sufficient internet access.
- Confirm with a Low Voltage Technician that the power cable is sufficient (See VTS Rise Exterior Intercom MK4).
Beacons
- Ensure the user's phone has Bluetooth ON and ensure Location Services are set to Always Allow for the app.
- If necessary, adjust the pulse radius on the beacon and check the configuration settings (see How to Change Beacons Pulse Radius guide).
Check out this article on Adding Beacons for more information! |
Exterior Kiosks - Mk4
- Unplug the power source to the Kiosk.
- Unplug the ethernet cable from the Kiosk.
- Plug the ethernet cable back in followed by the power cable.
- Confirm with an IT technician that the ethernet cable is providing sufficient internet access.
- Confirm with a Low Voltage Technician that the power cable is sufficient (See VTS Rise Exterior Intercom MK4).
Rise Screen
- Ensure WiFi is connected to the Fire TV Stick.
- Ensure the Fire TV Stick is connected to the HDMI port and plugged into an outlet.
- Power cycle the Fire TV Stick.
- Ensure the Screencloud app is open on the Fire TV Stick.
Check out this article on Managing Rise Screen for more information! |
Rise Tap
If you are experiencing issues with your Rise Tap, please reach out to support@risebuildings.com.
Check out this article on Rise Tap for more information! |
Rise R-WX
If you are experiencing issues with your Rise R-WX, please reach out to support@risebuildings.com.
Check out this article on Rise Scan/ Rise R-WX for more information! |
Printers
Brother Printers
- Ensure all cables are fully connected.
- Power cycle the printer by cutting the power source from the printer, waiting 30 seconds, and plugging it back in.
- Ensure Bluetooth is on.
- Ensure the iPad is connected to the printer via Bluetooth from the iPad settings.
- Ensure the Kiosk app has the correct printer and paper settings selected.
Check out this article on connecting the Kiosk to a printer for more information! |
Dymo Printers
- Ensure all cables are fully connected.
- Power cycle the printer by cutting the power source from the printer, waiting 30 seconds, and plugging it back in.
- Ensure correct rolls are in the printer.
- Ensure the latest software is installed on the computer.
- Ensure there are no duplicate printers on the drive.
- Ensure the correct printer is set as the Default Printer on the computer.
- Delete the software and reinstall it, making the Dymo printer the default printer.
Check out this article on Printer Troubleshooting for more information! |
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