On this page

Configuring Visitor Kiosk Settings

Removing Tenant Selection from the Visitor Kiosk

Select Tenants to Display on the Kiosk Directory

Removing an Occupant from Visitor Kiosk Directory

Log in and out of the Visitor Kiosk using Auto Login

Log in and out of the Visitor Kiosk without Auto Login

Connecting the Visitor Kiosk to a Printer

Dymo vs Brother Printers

DYMO Printer Troubleshooting

Change Printer Paper Settings

Kiosk Management

Conveniently enable secure building access and free up your staff with Visitor Kiosk, our modern exterior or interior video intercom. With Visitor Kiosk, visitors can seamlessly and securely access your property by searching for occupants using the digital display or scanning a mobile credential. As part of the VTS Rise platform, Visitor Kiosk is integrated with our full, end-to-end visitor management solution as well as your access control system, enabling contactless, secure access from entry point, to elevator, to tenant space. In this article, you will learn how to:

• Configure Visitor Kiosk Settings
• Remove Tenant Selection from your Kiosk Directory
• Add or Remove Tenants from your Kiosk Directory
• Remove Occupants from your Kiosk Directory
• Log in and out of a Visitor Kiosk
• Connect a Printer to your Visitor Kiosk
• Types of Printers for Badge Printing
• Change the Printer Paper Settings for the Visitor Kiosk

Configuring Visitor Kiosk Settings

Step 1

Upon logging into the Admin Portal, select Settings and then Visitors in the navigation menu. 

Step 2

Locate Rise Kiosk and complete the fields listed.

• Enable forgotten badge: Allows occupants to select Forgotten Badge on the kiosk or entry.
• Wait time for visitor approval : Set the amount of time in minutes the Kiosk will give the Occupant being visited to approve or reject the Visitor when using the Directory or Delivery options.
• Call Occupant via phone call when a visitor checks in: Allows Occupants to receive a call from the Kiosk upon their visitor checking in.
• Call Occupant via video when a visitor checks in: Allows Occupants to receive a video call from the Kiosk upon their visitor checking in
• Print paper badges: If the property is utilizing a badge printer and would like badges to be printed upon a visitor checking in at a Kiosk, this can be set up here.
• Capture visitor photo at check-in: A photo will be taken of the visitor.
• Push visitor credential to ACS at Kiosk Scan: This is for integrated properties to push credentials.
• Call options: Option to add a phone number to call from the Kiosk, i.e. the Leasing Office.
• Tenant selection: If the checkbox is not selected, it will remove the ability to view Tenants in the Kiosk Directory, allowing unexpected visitors to search only by Occupants Name.
• Guest Company Field: Will allow guests to include their company.
• PIN input: If your property is utilizing PIN Codes, this enables individuals to enter their PIN code to the Rise Kiosk.
• Guest email input: Property Admins can select whether the email input field for visitors is Hidden, Optional, or Required.
• Guest phone number input: Property Admins can select whether the phone number input field for visitors is Hidden, Optional, or Required.
• Name format: Property Admins can decide how they would like the name of Occupants to appear in the Kiosk. Options include FIRSTNAME LASTNAME, LASTNAME FIRSTNAME, LASTNAME FIRST_INTIAL, or FIRSTNAME LAST_INITIAL.
• Visitor Welcome Message: This message will appear after a Visitor with a valid Visitor Pass scans their pass at the Kiosk.
• Invalid pass message: Property Admins can add a personalized message to appear if a Visitor Pass is invalid.
• Kiosk Logo: Logo to appear on the Kiosk.

Step 4

Select Submit at the bottom of the screen to save your changes. 

Removing Tenant Selection from the Visitor Kiosk

Sometimes you may wish to remove the option for visitors to view tenants from the Directory, allowing unexpected visitors to search only by Occupants Name in the Directory. 

Step 1

Select Settings and then Visitors in the navigation menu. 

Step 2

Navigate to Display on Kiosk. Deselect the checkbox next to Tenant Selection.

Step 3

Select Save Changes.

Select Tenants to Display on the Kiosk Directory

If an individual tenant requests to be removed from the Visitor Kiosk Directory, this can be accomplished in the Admin Portal.

Step 1

Navigate to Access then Rise Kiosk in the Admin Portal. 

Step 2

Under Kiosk Users, select the three horizontal dots next to the Kiosk you wish to update the tenant options, then select Edit.

Step 3

Under Select Tenants, select the tenants you wish to show on that particular Kiosk User. Deselecting a tenant will remove them from the Visitor Kiosk. Select Save Changes when finished.

Removing an Occupant from Visitor Kiosk Directory

If an individual occupant requests to be removed from the Visitor Kiosk, this can be accomplished on their profile as well as in the Admin Portal.

Step 1

Locate the occupant that would like to be removed from the Visitor Kiosk. Select the three horizontal dots to the right of the person's name and select Edit from the drop-down.

Step 2

Deselect Do you want to show this Occupant on kiosk? and select Save Changes at the bottom of their profile page.

Log in and out of the Visitor Kiosk using Auto Login

Visitor Kiosks will sync new Tenants and Occupants to the Visitor Kiosk automatically overnight. In order to push manual updates, outside of the nightly syncs, you will need to Auto Login. Auto Login will pull new information added to the Kiosk and any configuration changes.

Step 1

To complete an Auto Login, tap the Address in the top right of the Kiosk screen at least 10 times quickly. This will open the Hidden Kiosk Menu.

Step 2

Once this menu appears, select Logout with auto login to complete an auto login from this device.

Completing this will pull any updated Settings or new users from the Admin Portal to be shown on the Kiosk.

Step 3

Once completed, please access your Directory to see if the account is now being shown.

Log in and out of the Visitor Kiosk without Auto Login

Logout

If your property is not utilizing Auto Login, follow the below steps. 

Step 1

Locate your property address in the upper right corner and tap on the address approximately 10x in quick succession.

Step 2

Select Logout.

Login

Step 1

Enter kiosk login credentials provided by VTS Rise.

Connecting the Visitor Kiosk to a Printer

Step 1

Locate your property address in the upper right corner and tap on the address approximately 10x in quick succession.

Step 2

Select Printer connection settings.

Step 3

Select Bluetooth > Discover to search for nearby printers.

Step 4

Select the designated printer.

Alternative Steps

If you do not see your printer show in the list, please contact support@risebuildings.com.

You will need to exit the Kiosk app and open your iPad settings. From here, select Bluetooth and locate the Brother Printer in the Device List to Forget this Device. Once completed, return to Step 1.

Dymo vs Brother Printers

Dymo Printers: For staff manually printing badges, a Dymo Printer is needed.

Brother Printers: For automation, a Brother printer is needed, as it is connected via Bluetooth. 

If your property is looking to have both options, both printers are needed.

DYMO Printer Troubleshooting

When trying to print a visitor or occupant badge, if Chrome is displaying the No Dymo Printers Are Installed. Install Dymo Printers message please follow the below troubleshooting steps to restore the connection. If the problem still persists please reach out to support@risebuildings.com.

Step 1

Find Dymo Web Service in the Windows System Tray (lower right corner) and right-click on the Dymo icon. Select Diagnose...

Step 2

Select Yes on the DYMO Label Web Service window that pops up asking: Do you want to open a test page to check the certificate?

• If the pop-up doesn't display the option for a test page, proceed to Step 6 to install the latest driver version of Dymo Label Software.

Step 3

Chrome should open and display the following green message: 

Visit the VTS Rise portal and test print a visitor badge. 

Step 4 (if applicable)

If a browser other than Chrome opens, please ensure Chrome is set to be the default system browser and complete steps 1-3 again. 

Step 5 (if applicable)

If Chrome displays a "Your connection is not private" message:

• Select Advanced.
• Select Proceed to local host.

The connection between Chrome and Dymo is restored if you receive the green Congratulations message from Step 3. Confirm connection restoration by visiting the VTS Rise portal and printing a test visitor badge. 

Step 6 (if applicable)

Uninstall Dymo Connect or older versions of Dymo Label.

Visit Dymo Support and download the latest version of Dymo Label Software. 

After installation is complete, restart the computer and revisit Steps 1-3. 

Change Printer Paper Settings

Step 1

Locate your property address in the upper right corner and tap on the address approximately 10x in quick succession.

Step 2

Select Printer paper settings.

Step 3

Select 60mmX86mm label size.