How to enable the Hardware Offline Email Alerts
Properties can receive automated emails when their hardware goes offline. These emails can be used to alert property teams when there is a hardware outage allowing them to take steps to get it back online. Hardware offline emails can be sent to multiple people.
After logging into your property's Admin Portal, select Settings and then Property Settings.
Locate the setting Manage recipients for hardware offline email. Enter email addresses separated by commas.
Select Submit at the bottom of the Property Settings page to save your changes.
Note: For offline tablets, reach out to VTS Rise support. They will be able to send a remote start.
For offline relays, VTS Rise can not provide remote support and the property will need to physically troubleshoot at the location to restore the connection.